Updated 01/2025
The MOBO Medial Spa, LLC (MOBO), MOBO Franchise Enterprises LTD and its franchises (collectively MOBO) provide this website is for informational purposes only. Information contained on our website is provided without any warranty of any kind, either express or implied, including by not limited to implied warranties of merchantability, fitness for a particular purpose or non-infringement. This website is not intended to be a source of medical information under any circumstance. It should never be relied upon by any person for medical, diagnostic or treatment reasons. Any product reviews, testimonials or before/after photos are not intended to be a guarantee of results. Results vary from patient to patient.
This website may from time to time contain inaccuracies or typographical errors. MOBO makes no representations about any other website that may link to or from this website. A link to another website is not an endorsement by MOBO Medical Spa, LLC. This site is property of MOBO and no information may be copied or distributed without prior written permission. Any information submitted on this website will be considered non-confidential.
All rights and remedies arising from the use of this website are governed in the State of Ohio. In no event will MOBO be liable for any direct, indirect or special damages for any use of this website, or any hyperlinked website. This includes lost profits, business interruption, loss of data or otherwise.
Privacy Policy for MOBO Medical Spa, LLC
Effective 01/2025
MOBO Medical Spa, LLC (MOBO), MOBO Franchise Enterprises LTD and it's affiliated franchise operations (collectively MOBO) created this privacy statement in order to demonstrate commitment to the privacy of its patients, customers and visitors. The following outlines disclosures for how MOBO collects, uses, communicates and discloses your personal information in the running of its website, online activities and physical operations.
MOBO does not sell any client or customer information to a third party. We do not provide any individually identifiable customer information to any third party except under the following circumstances: 1) By consent 2) In response to subpoenas, court orders or legal process, or if we find that your actions on this website violate any laws or commonly acceptable website use practices and 3) In order to finalize a payment for services as agreed upon between you and MOBO personnel, for instance, your information may be shared with your credit card issuer or financial institution as indicated for payment.
MOBO Medical Spa LLC collects personally identifiable information that you voluntarily provide during your visit to this website, via email, in person or in the completion of client forms. This information may include: name, address, telephone number, personal health information, reason for visiting, and email address. This information is voluntarily supplied and will be used to respond to your inquiries, supply you with requested information, issue reminders, track appointments and recommend treatment. Your information is private and will remain confidential, treated with the strictest confidence.
If you have submitted personal information to MOBO privately and would like it removed or modified, we will gladly comply with your request. Email or call your provider and/or info@mobomedspa.com or call 614.768.MOBO (6626) to expedite this request. Please know that certain information that has been provided as part of rendered services may be part of a permanent record that must be kept in accordance to federal law.
We may share and disclose information with third party service providers performing services on behalf of MOBO. We share information, including personal information, with these providers to perform certain specific functions (such as data hosting / software hosting / data analysis). We may share this information as needed to operate. This information is shared in accordance to these privacy practices which includes consenting to the sharing of information as necessary to third party vendors and only when we need to share the information in order to provide a service requested by you. The third party companies or individuals only may use your information to the extent necessary to perform services requested by us, and are required to protect your information with the strictest standards.
Notwithstanding any other statements or representations in this Policy or elsewhere on the MOBO website, we reserve the right to disclose any information in our possession if we are required to do so by law or we believe, in good faith, that such disclosure is necessary to comply with the law, defend our rights or property, or to respond to any emergency situation.
MOBO may also generate data or information in the running of the MOBO website. Such information is used to improve website or navigation features. This may include information such as browser type, IP address, external links clicked to reach our site, pages visited while viewing our site. The IP address may be stored with the personally identifiable information you provide in order to allow us to fine-tune customer service both now and in the future. To administer collection of non-personal information we may utilize authorized third-parties to collect, track and process the general non-personal information described above.
The MOBO website may contain links to third party websites or services with which we have no direct affiliation. This does not mean that we endorse it or guarantee the quality or accuracy of information presented on it. Third party websites may offer their own privacy practices. This policy does not cover actions or policies offered by third party links. We encourage you to carefully review the legal and privacy notices of all other digital services that you visit. MOBO Medical Spa, LLC does not endorse or otherwise accept responsibility for any content provided by third parties to which the MOBO website may link or links offered on social media pages such as Facebook, Instagram and Twitter.
MOBO medical record and point of sale databases are housed in a level 3, HIPAA compliant server farm and regularly backed-up to protect against loss of information. Backup storage media and online servers are maintained in a physically secure facility managed by third party vendors.
Access to visitor or guest information including backup media is controlled by policy and by electronic means. We only allow authorized staff to access personal customer data and individual staff may only be allowed to access certain parts of customer information required to perform their job functions. All staff or contractors with any access to customer data are under signed agreement not to misuse or disclose such information to any third party except as required by law or to perform their job function.
If you would like to end text marketing, please text the word STOP. All mobile phone contact information will not be shared or sold to third parties for marketing purposes.
Contact Information related to MOBO Privacy Practices:
Phone: 614.768.6626
MOBO Medical Spa, LLC and it's affiliates reserve the right to modify these polices at any time.
MEMBERSHIP TERMS AND CONDITIONS (MEMBERS ONLY)
These Full Membership Terms and Conditions (these “Terms and Conditions”) shall apply with respect to all healthcare and wellness services (“Services”) provided by MOBO Med Spa and all affiliated franchisees (“MOBO”) pursuant to the Membership a Member has selected and purchased. These Terms and Conditions shall constitute a binding instrument with the same effect as a document originally signed by such Member and MOBO, and shall be viewed as an addendum to the Membership Terms and Conditions previously executed by such Member (the “Membership Agreement”).
1. SERVICE CREDITS
- If you are in an Aesthetics or Aesthetics + Weight Loss membership, Members earn a specific amount of in service credit per month.
- Credits are redeemable towards purchases at MOBO 1 credit = $1.
- Credits balance returns to zero at time of cancellation including if your membership is cancelled due to nonpayment, declined card or insufficient funds.
- Credits have no cash value and cannot be transferred or redeemed toward gift cards
- Accrued credits expire after 12 months on a rolling basis with a maximum bank of $1500 at any time.
- Service credits and discounts are valid only within the territory where the membership was purchased.
- Certain memberships may also have a specific amount of free services either annually or monthly. This may include your welcome gift or regular visits with weight loss professionals.
2. MEMBERSHIP FEE:
Membership fees are paid on the same day each month. Monthly membership fees may be paid in advance. If Additional Services are performed by MOBO, MOBO may require payment for such Additional Services in advance of performance or in accordance with the billing policies adopted by MOBO from time to time. Each Member acknowledges and agrees that MOBO does not bill insurance companies. MOBO will not submit a medical claim to insurance on a Member’s behalf and cannot assist a Member with claim resolution.
The membership amount is charged on the same day of each month via ACH or credit / debit. Membership payments are non-refundable.
Monthly membership payments can’t be supplemented by other promotional programs (e.g., Alle, Aspire) although you may redeem those promotional programs towards the non-member credit portion of your payment for services.
3. CREDIT CARD AUTHORIZATION:
Membership fees can’t be offset by in-store credit and must be paid with a credit or debit card.
To the extent that a Member provides MOBO with their credit card or other payment information for payments with respect to their Membership, MOBO shall be authorized to charge such Member’s credit card or account for any unpaid Membership Fee, Membership Fees due monthly or as otherwise specified by tier of membership. MOBO shall be authorized to charge the credit card or account that such Member has provided at the due date of each periodic payment without separate authorization in order to do so. The membership fee will be charged the same day each month, or if holiday or weekend, the prior business day. MOBO shall not require a separate authorization for payment upon renewal of Membership. A Member shall not initiate any dispute or chargeback to MOBO’s account without MOBO’s prior written consent, and no Member shall cancel the credit card or account that they have provided to MOBO without first providing MOBO the details for a replacement credit card or account. Each Member will be responsible for any fees or costs incurred by MOBO in connection with collection from such Member, including fees associated with recouping payment on chargebacks. Each Member will update MOBO in advance in the event of a change in their credit card or account information, including changes to the name on their card or account, their billing address, and their reference phone number.
4. TERM OF AGREEMENT:
For memberships that include aesthetics, the initial term is 6 months, after which a 30 day notice is required for cancellation. This agreement will auto-renew until member notifies MOBO of desire to cancel with 30 days notice.
5. CANCELLATION
WEIGHT LOSS members (without Aesthetics) may cancel at any time. Members that include Aesthetics have an initial term of 6 months. Cancellations before the 6 month initial term will incur a $199 cancellation fee, with limited exceptions (moving, pregnancy, contraindication for services, management discretion). Members may downgrade to Aeshtetics Only from Aesthetics + Weight Loss.
Upon cancellation, no refunds will be given and credits cannot be redeemed for cash. Credit totals after cancellation will be set to 0 and a member cannot regain credits in any circumstance.
There is a six month lock-out period to re-enroll once cancelled.
6. ELIGIBILITY FOR BENEFITS:
Benefits usage require the member to be a good candidate for the procedures and services included in membership.
If a member’s fee is declined or there are insufficient funds, no membership benefits will be honored until the account is made current.
Member discounts do not apply to specials or other promotions that MOBO may offer from time to time (you will get choice member pricing or current promotion, but cannot stack offers).
Appointment, provider, and service availability aren’t guaranteed. There is also no guarantee of treatment, which is always at the provider’s discretion.
MOBO provides Members the opportunity to access certain Services subject to the terms of these Terms and Conditions, the Membership Agreement, and the additional practice policies and procedures described on the MOBO Website or notified to the Members by MOBO from time to time. So long as MOBO has made such Services available in accordance with the terms of these Terms and Conditions and the additional practice policies and procedures described on the MOBO Website or notified to the Members by MOBO from time to time, a Member’s failure to avail themselves of such Services is not grounds for cancellation or refund/credit. MOBO shall have no liability or responsibility for interruptions in the availability of or access to Services outside of MOBO’s control, and such interruptions shall not be grounds for cancellation or refund/credit.
7. NO EMERGENCY OR SPECIALIST SERVICE
MOBO does not provide primary care, hospital, urgent/emergency or specialist services, and a Member’s Membership will not cover or provide reimbursement for primary care, hospital, urgent/emergency or specialist services. MOBO does not provide for primary care, urgent, same-day or emergency appointments. MOBO staff are not on-call 24-hours per day and generally are not available on nights, weekends or holidays unless it’s during scheduled appointment times. In the event of an emergency or circumstances requiring urgent care, you should immediately call 911, the nearest emergency room or urgent care center, and follow the directions of emergency personnel.
8. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Except as expressly stated in these Terms and Conditions or required by applicable law, MOBO hereby disclaims any and all warranties, both express and implied, including any warranty of non-infringement, fitness for a particular purpose or merchantability. MOBO’s total liability to a Member, their heirs, successors and assigns arising with respect to these Terms and Conditions, a Member’s Membership and any Services performed by MOBO (including Additional Services) shall be limited to the aggregate amount of fees paid to MOBO by such Member for their Membership. In no event shall either party have any liability for indirect, incidental, special, punitive, cover, or consequential damages, however caused and on any theory of liability, arising out of these terms and conditions and the membership agreement, including but not limited to loss of anticipated opportunity or profits, even if advised of the possibility of such damages.
Member acknowledges that no part of the Membership services shall be covered by Member’s insurer, health plan, or by any state, federal or local governmental program, including Medicare or similar state counterpart such as Medicaid. Each Member agrees to individually bear sole financial responsibility for the Membership Fee.
Nothing contained in these Terms and Conditions, including any compensation paid or payable, is intended or shall be construed: (a) to require, influence, or otherwise induce or solicit either party regarding referrals of business, or recommending the ordering of any items or services, of any kind whatsoever to the other party or any of its affiliates, or to any other person, or otherwise generate business between the parties; or (b) to interfere with a Member’s right to choose their own health care.
9. NO ASSIGNMENT
A Member’s Membership is personal to such Member and non-transferrable. A Member’s Membership may not be shared, assigned, or transferred to anyone else even if such Member is not using it. A Member’s rights and obligations under these Terms and Conditions may not be transferred or assigned without the prior written consent of MOBO. MOBO shall have the right to assign the benefits or delegate the obligations contained herein to an affiliated or successor entity without first obtaining such consent. Subject to the foregoing, the benefits and obligations herein shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns..
10. NOTICES; COMMUNICATIONS
Any communication required or permitted to be sent under these Terms and Conditions shall be in writing and sent via U.S. mail or email. Notices to a Member may be sent to the address (mailing or email) such Member provides to MOBO at checkout or subsequently in connection with their account. Notices to MOBO may be sent to MOBO Franchise Enterprises LTD, 48 E. Waterloo St., Canal Winchester, OH 43110. Notices will be routed to the appropriate franchisee with whom the membership relationship belongs.
A Member shall promptly notify MOBO of any change of address.
11. SEVERABILITY
In the event that any provision of these Terms and Conditions, or the application thereof, becomes or is declared by a court of competent jurisdiction to be illegal, void or unenforceable, the remainder of these Terms and Conditions shall continue in full force and effect and the application of such provision to other persons or circumstances shall be interpreted so as reasonably to effect the intent of the parties. This Section shall survive termination or expiration of these Terms and Conditions.
12. ENTIRE AGREEMENT
These Terms and Conditions constitute the entire understanding and agreement between the parties with respect to its subject matter and supersede all prior agreements or understandings, whether written or oral, with respect to the same subject matter. No amendment of these Terms and Conditions shall be binding on a party unless made in writing and signed by all parties. Notwithstanding the foregoing, MOBO may unilaterally amend these Terms and Conditions to the extent required by law or regulation by sending a Member advance written notice of any such change.
13. FORCE MAJEURE
Neither party will be liable to the other for any cause beyond its reasonable control, and the party’s performance of its obligations hereunder, other than payment obligations, will be excused if such party’s performance is prevented by any cause or causes beyond its reasonable control without the fault or negligence of such party. In no event shall financial difficulty or inability constitute force majeure.
14. CONTROLLING AGREEMENT
In the event of any conflict between the provisions contained in these Terms and Conditions, the Membership Agreement, the MOBO Website and any marketing or descriptive materials used by MOBO, MOBO’s representatives, or employees, the provisions in these Terms and Conditions shall be controlling.
15. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with laws of the State of Ohio.
By signing up you agree to all membership program changes and cancellations from MOBO Med Spa in the future. MOBO Med Spa reserves the right to change the benefits and terms of this program at any time. No member of the beauty bank can be grandfathered into changes in the program. MOBO Med Spa also reserves the right to cancel any membership at anytime.
